Agarwal, V. and Mishra, S. (2008) “Role of Retailers in Reducing Inventory and Improving Customer Satisfaction: An Empirical Study of Consumer Durables”, Indian Journal of Marketing, 38(9). Available at: https://www.indianjournaloffinance.co.in/index.php/ijom/article/view/36858 (Accessed: 5 April 2026).