Panda, Rajesh, and Biranchi Narayan Swar. “Customer Expectations and Performance of Banks : An Empirical Analysis”. Indian Journal of Marketing 46, no. 8 (August 1, 2016): 25–36. Accessed February 5, 2026. https://www.indianjournaloffinance.co.in/index.php/ijom/article/view/99292.